Shipping & Returns
Shipping and Handling Charges
(Please find delivery information below table)
|United Kingdom (allow 3-4 days)||First book in each shipment||£2.50|
|For each additional book||£1.00|
|Up to a maximum of...||£7.50|
|Europe (allow 12-15 days)||First book in each shipment||£4.00|
|For each additional book||£2.00|
|Up to a maximum of...||£15.00|
|US/Canada (allow 15-20 days)||First book in each shipment||£9.00|
|For each additional book||£4.50|
|Up to a maximum of...||£30.00|
|Rest of World (allow 15-20 days)||First book in each shipment||£10.00|
|For each additional book||£5.00|
|Up to a maximum of...||£35.00|
We will dispatch your books within 3 working days - however, delivery times vary according to destination.
All pre-order title orders have an additional shipping cost added to them when ordered with other books that are in stock. Titles that are currently available are dispatched immediately, but pre-order titles will be dispatched separately when they become available (as per their publication date). The shipping cost will depend on the customer’s delivery address.
For more information please call Customer Services on +44 (0)207 381 0666 Monday to Friday between 9am and 5pm GMT or email us at email@example.com
You can always return an item if it is defective in any way.
The cost of returned goods will be refunded to you, but please note that the delivery charges can only be refunded if the return is a result of our error or if the product is faulty.
Please note that refunds will only be paid to your card, and cannot be paid in cash.
How to return an item
Please re-package items and include a copy of the receipt. The return address is
John Blake Books
3 Bramber Court
2 Bramber Road
We recommend that you use an insured or registered mail service or courier when sending items back to us as we are unable to refund items, which are damaged in return transit or not received at our premises.
Cancelling an Order
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This legal right applies to all of our products, with the exception of magazines and periodicals. If your purchase qualifies for cancellation and you would like to cancel the contract please email Customer Services quoting your order number at firstname.lastname@example.org or call us on +44 (0)207 381 0666 during office hours (Monday to Friday, 9am - 5pm GMT).
You must take reasonable care of the items and must not use them. Please note that cancellations under these terms can only be accepted within 7 working days of delivery. When you have cancelled your contract, you must return the items to us so that we receive them within 7 working days of your cancellation of the contract. You will be responsible for the cost of delivering the items back to us, unless we delivered an item to you in error or the items were faulty. Once we have begun the delivery process, you cannot cancel any contract you have with us for any services we have already carried (i.e. postage and packing).
All eBook purchases are non-refundable.